SST License Manager Environment Variable Help

If you get: "Error, SSTLM Environment variable not set" message, take these steps detailed below.

Click HERE for Windows 7 Instructions.

Step 1 - Open Control Panel

Open the Control Panel and double-click on the System icon.

caepipe troubleshooting environment variable windows control panel with system icon selected

Step 2 - Go to Environment Variables

After opening the System Properties window, select the Advanced tab.

Next click on the Environment Variables button.

caepipe troubleshooting environment variable system properties window with environment variable selected

Step 3 - Add SSTLM Variable

After opening the Environment Variables window, add a new User Variable (not a System Variable).

Enter "SSTLM" in the Variable Name field.

Enter the IP Number/Hostname of the computer on which SSTLM resides on in the Value field.

caepipe troubleshooting environment variable window with SSTLM variable created

Note: Most often SSTLM will reside on the same computer as the SSTLM protected software. In this case, for your IP Number/Hostname, you need to use:

A static/dynamic IP Number (or computer name) of the computer where SSTLM is loaded - Check with your Network Administrator
Using "localhost" or "127.0.0.1" sometimes does not work.

Remote Desktop via Citrix/Across Routers

If possible, install and run CAEPIPE/SSTLM software using the console as if you were "local." When defining the SSTLM environment variable, you can reference the hostname of any other computer on your subnet. If across subnets, open port 12000 on your router/firewall.